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MR.HIRO RENTAL CAR TERMS AND CONDITIONS
Revised and effective October 16, 2026

Chapter 1 General Provisions

Article 1 (Application of These Terms)
1. The Company shall rent rental vehicles (hereinafter “Rental Vehicles”) to the renter (hereinafter “Renter”) in accordance with these Terms and Conditions, the separately prescribed rental rate schedule, Important Information Notice, rental agreement, and other conditions prescribed by the Company, and the Renter shall rent the vehicle accordingly. Matters not stipulated herein shall be governed by laws and regulations or general custom.
2. The Company may agree to special provisions insofar as they do not contravene the purpose of these Terms, laws, administrative notices, or general custom. Any agreed special provision shall take precedence over these Terms.

Chapter 2 Reservations

Article 2 (Reservation Applications)
1. To rent a Rental Vehicle, the Renter may apply in advance by a method separately prescribed by the Company after agreeing to these Terms and the rate schedule, specifying the vehicle class, rental start date and time, pick-up location, rental period, return location, driver, need for accessories, and other rental conditions (collectively, “Rental Conditions”).
2. When the Renter wishes to have the vehicle delivered to a designated location other than a Company office at the beginning of the rental (“Off-Site Delivery”) or returned at a designated location other than a Company office at the end of the rental (“Off-Site Return”), the Renter shall specify the delivery or return location when making the reservation. All conditions relating to Off-Site Delivery or Off-Site Return are included in the Rental Conditions referred to in the preceding paragraph.
3. As a general rule, Off-Site Delivery and Off-Site Return shall be limited to the following designated location:
Designated location: Road in front of JR Taisho Station (1-8-18 Sangenyahigashi, Taisho-ku, Osaka-shi, Osaka).
4. The Company shall, in principle, accept reservation requests within the availability of its Rental Vehicles. Unless specifically exempted by the Company, the Renter shall pay a separately stipulated reservation deposit.

Article 3 (Changes to Reservations)
The Renter must obtain the Company's prior approval to change the Rental Conditions specified in Article 2, Paragraph 1.

Article 4 (Cancellation of Reservations)
1. The Renter may cancel a reservation by the method separately prescribed by the Company.
2. The Company may treat a reservation as canceled if any of the following applies:
(1) The Renter has not begun the procedure for concluding the rental agreement one hour or more after the scheduled rental start time.
(2) The Renter has not begun the procedure for concluding the rental agreement at the designated delivery location 30 minutes or more after the scheduled rental start time.
(3) The Renter or Driver falls under any ground for refusal of a rental agreement stipulated in Article 9.
(4) The Renter or Driver fails to cooperate with identity verification, verification of driving qualifications, payment verification, or any other verification required by the Company for the rental.
3. In the cases described in the preceding two paragraphs, the Renter shall pay the reservation cancellation fee or cancellation charge separately stipulated by the Company. The Company may offset the amount against any reservation deposit already received and claim any shortfall from the Renter.
4. If a reservation is canceled due to circumstances attributable to the Company, or the rental agreement is not concluded for such reasons, the Company shall refund the reservation deposit already received.
5. Where the rental agreement cannot be concluded because of an accident, theft, failure to return, recall, natural disaster, or other cause attributable to neither the Renter nor the Company, the reservation shall be canceled and the Company shall refund the reservation deposit already received.
6. Even where the reservation is canceled under Paragraph 2 due to the suspension or delay of public transport, including aircraft or ships, this shall not constitute force majeure under the preceding paragraph unless the Company specifically agrees otherwise, and the Renter remains liable for the reservation cancellation fee or cancellation charge.

Article 5 (Substitute Rental Vehicles)
1. Where the Company cannot provide the reserved vehicle class or vehicle, it may offer a vehicle of another class or a different vehicle (a “Substitute Rental Vehicle”).
2. If the Renter accepts that offer, the Company shall, in principle, provide the Substitute Rental Vehicle on the same Rental Conditions except for the vehicle or class. If the Substitute Rental Vehicle's rate is higher, the reserved rate applies; if lower, the Substitute Rental Vehicle's rate applies.
3. The Renter may reject the offer of a Substitute Rental Vehicle under Paragraph 1 and cancel the reservation.
4. Such cancellation shall be treated as a cancellation under Article 4, Paragraph 4, and the Company shall refund the reservation deposit already received.

Article 6 (Limitation of Claims on Non-Conclusion)
Except as provided in Articles 4 and 5, neither the Company nor the Renter shall make any claim against the other in connection with the cancellation of a reservation or the failure to conclude a rental agreement.

Article 7 (Reservation Agents)
1. The Renter may apply for a reservation through a travel agency, affiliated company, booking website, or other agent handling reservations on behalf of the Company (an “Agent”).
2. A Renter who applies through an Agent may request a change or cancellation only through that Agent.

Chapter 3 Rental

Article 8 (Conclusion of the Rental Agreement)
1. The Renter shall state the Rental Conditions specified in Article 2, Paragraph 1, and the Company shall present the terms of rental under these Terms, rate schedule, Important Information Notice, and other Company conditions before entering into the rental agreement, except where no Rental Vehicle is available or the Renter or Driver falls under any item of Article 9.
2. On conclusion of the agreement, the Renter shall pay the rental charges, insurance premiums, coverage fees, security deposit, and any other charges designated by the Company, including those provided for in Article 11, Paragraph 1, by the Company's designated method.
3. When concluding the agreement, the Company may request the Renter and Driver to present driver's licenses, international driving permits, foreign driver's licenses, Japanese translations, passports, residence cards, address verification documents, identification, credit cards, or other documents or information the Company considers necessary, and may obtain and retain copies or image data of them.
4. A Renter or Driver intending to drive in Japan on the basis of a foreign license or international driving permit must demonstrate to the Company that they are legally qualified to drive in Japan.
5. If the Company cannot confirm the validity in Japan of an international driving permit, foreign driver's license, Japanese translation, or other driving qualification document, or reasonably questions its validity, the Company may refuse to conclude the rental agreement or cancel an existing reservation.
6. If the Renter and Driver are different persons, the Renter shall ensure that the Driver complies with these Terms, the rate schedule, Important Information Notice, and all other Company conditions, and shall be jointly liable for the Driver's acts.
7. To maintain reliable contact during the rental period, the Company may request mobile phone numbers, email addresses, accommodation details, whereabouts during the stay, emergency contacts, social media accounts, messaging application details, and any other contact information it considers necessary.
8. The Renter or Driver shall promptly notify the Company of any change to the information provided.
9. When concluding the agreement, the Company shall explain these Terms, the rate schedule, Important Information Notice, prohibited conduct, accident procedures, insurance and coverage terms, NOC, penalties, payment conditions, and other important matters. The Renter or Driver shall confirm and agree to them before concluding the agreement.

Article 9 (Refusal to Conclude a Rental Agreement)
1. The Company shall not conclude a rental agreement if the Renter or Driver:
(1) Does not present a valid driver's license, international driving permit, foreign driver's license, Japanese translation, or other documents required to drive the Rental Vehicle.
(2) Cannot be confirmed by the Company as legally qualified to drive in Japan.
(3) Presents identification or driving documents that are deficient, falsified, altered, expired, inconsistent, or of questionable validity.
(4) Appears to be under the influence of alcohol.
(5) Appears to be affected by or addicted to narcotics, stimulants, thinner, dangerous drugs, or other drugs.
(6) Is unlicensed, has a suspended or revoked license, or is subject to restrictions on driving qualifications.
(7) Intends to carry a child under six without using a child safety seat.
(8) Is considered to belong to an organized crime group, related organization, antisocial force, or equivalent entity.
(9) Does not agree to these Terms, important notices, prohibited acts, insurance and coverage terms, NOC, penalties, payment terms, or other Company explanations.
(10) Is wearing sandals, slippers, high heels, platform shoes, geta, zori, or other footwear that may interfere with safe driving, or is barefoot or in another unsafe condition, and the Company determines that the vehicle cannot be safely rented.
(11) Is otherwise determined by the Company to be incapable of renting the vehicle safely or properly performing the agreement.
2. The Company may refuse to conclude the agreement if the Renter or Driver:
(1) Is different from the Renter or Driver declared at reservation.
(2) Provided false information at reservation or contracting.
(3) Refuses to provide identification, contact details, accommodation details, place of stay, emergency contact, credit card, or other required information.
(4) Is deemed difficult to contact during the rental period.
(5) Previously failed to pay rental charges, extension fees, penalties, compensation, or other amounts owed to the Company.
(6) Previously committed a prohibited act under Article 18.
(7) Has previously been involved in an accident, violation, unattended parking violation, failure to return, unauthorized extension or driver, or act excluded from insurance or coverage in connection with a rental.
(8) Previously had automobile insurance or a coverage plan denied due to violation of rental or insurance conditions.
(9) Has engaged in abusive or threatening speech, nuisance conduct, dangerous conduct, obstruction of business, or similar behavior toward the Company, its employees, local residents, or third parties.
(10) Fails to satisfy separately stipulated rental, age, driving-experience, payment, mandatory-coverage, or other conditions.
3. If the Company refuses an agreement under the preceding two paragraphs, it may cancel a reservation even if the reservation has already been accepted.
4. Where refusal or cancellation is caused by a matter attributable to the Renter or Driver, the Company may withhold the refund of reservation deposits, reservation charges, cancellation charges, or other fees already received.
5. The Company shall not be liable for damages arising to the Renter, Driver, or third parties due to refusal or cancellation under this Article, except where attributable to the Company.

Article 10 (Formation of the Rental Agreement)
1. The rental agreement is formed when the Renter pays the rental and other charges designated by the Company and the Company delivers the Rental Vehicle to the Renter or Driver. Any reservation deposit received shall be applied toward the rental charges.
2. Delivery shall take place at the rental start date, time, and place stated in Article 2, Paragraph 1.

Article 11 (Rental Charges)
1. Rental charges shall consist of the following items, and the Company shall specify the amounts or calculation bases in its rate schedule:
(1) Basic rental charge
(2) Insurance premium or coverage fee
(3) Special equipment charge
(4) Off-Site Delivery or Off-Site Return fee
(5) Optional service charges
(6) Other charges
2. Unless otherwise prescribed by the Company, fuel costs are not included. Settlement for fuel consumed by the Renter or Driver is governed by Chapter 5 (Return).
3. If rental rates are revised after a reservation is made under Article 2, the lower of the rate at reservation and the rate at rental shall apply. This shall not necessarily apply to insurance premiums, coverage fees, taxes, service fees, optional charges, or other charges separately prescribed by the Company.

Article 12 (Changes to Rental Conditions)
1. The Renter must obtain the Company's prior consent before changing the Rental Conditions after the rental agreement is concluded.
2. The Company may decline a change that would interfere with rentals, subsequent bookings, vehicle management, or other business operations.

Article 13 (Inspection, Maintenance, and Confirmation)
1. Before use, the Renter or Driver shall confirm that the Rental Vehicle has undergone inspection and maintenance, check its exterior, interior, tires, wheels, accessories, and other conditions, and confirm that it has no maintenance defects and meets the Rental Conditions.
2. If a maintenance defect is found through the preceding inspection, the Company shall carry out the necessary maintenance.
3. When the Renter or Driver accepts delivery after the initial inspection, the parties shall treat the vehicle as delivered in its condition at handover, except for matters identified during that inspection.

Article 14 (Rental Certificate: Issue and Carriage)
1. Upon delivery of the vehicle, the Company shall issue the Renter or Driver the prescribed rental certificate containing the items specified by the competent District Transport Bureau or Transport Branch Office.
2. The Renter or Driver must carry the rental certificate while using the vehicle.
3. If the certificate is lost, the Renter or Driver shall immediately notify the Company.
4. The Renter or Driver shall return the certificate to the Company when returning the vehicle.

Article 15 (Commercial Use and Commercial Photography)
1. Without the Company's prior approval, the Renter or Driver shall not use the vehicle for profit-making, commercial use, advertising, sales promotion, photography services, film production, events, exhibitions, promotions, corporate sponsorships, monetized YouTube or other social media content, or similar purposes.
2. Anyone seeking to use the vehicle for such purposes must disclose the intended use, details, filming location, publishing platform, duration, persons involved, monetization status, and any other information requested by the Company, and obtain prior approval.
3. Where the Company approves commercial use, the Renter or Driver shall pay separately prescribed commercial-use, filming, vehicle-use, or other applicable charges in addition to the ordinary rental charges.
4. Personal commemorative photography, personal social media posts, and other noncommercial uses generally do not constitute commercial use under this Article. Nevertheless, filming that inconveniences the Company, third parties, local residents, facilities, or other customers; involves dangerous driving; violates traffic laws or other laws; or risks damaging the Company's brand value is prohibited.
5. Without prior approval, the Renter or Driver shall not commercially use photographs, videos, names, logos, the store exterior, employees, other customers, third-party vehicles, nearby facilities, or similar material for advertising, promotions, sale of products, provision of services, corporate projects, or other commercial purposes.
6. If this Article is violated, the Company may terminate the rental agreement and demand immediate return. The Renter or Driver shall compensate the Company for all damage caused by the violation.

Chapter 4 Use of Rental Vehicles

Article 16 (Duty of Care)
From delivery until return of the Rental Vehicle (the “Rental Period of Use”), the Renter or Driver shall use and safeguard the vehicle with the care of a prudent manager.

Article 17 (Daily Inspection and Maintenance)
Before driving each day during the rental, the Renter or Driver shall conduct daily inspection and maintenance as required under Article 47-2 of the Road Transport Vehicle Act. If any abnormality or possible malfunction is discovered, driving shall cease immediately and the Company shall be contacted and its instructions followed.

Article 18 (Prohibited Conduct)
1. The Renter or Driver shall not engage in any of the following during use of the Rental Vehicle:
(1) Use it for a transportation business or comparable purpose without the Company's approval and the permits required by the Road Transportation Act and other laws.
(2) Use it for a purpose other than that stated in the rental agreement.
(3) Permit anyone other than a Driver listed on the rental certificate or previously approved by the Company to drive.
(4) Sublet the vehicle or allow a third party to use it.
(5) Pledge it as security or otherwise infringe the Company's ownership or other rights.
(6) Falsify, alter, remove, or conceal its registration or license plates.
(7) Modify, customize, replace parts, adjust, disassemble, process, or otherwise alter its original condition.
(8) Without Company approval, use it for testing, racing, race practice, circuit driving, gymkhana, drifting, or comparable purposes.
(9) Use it to tow, push, rescue, or similarly assist another vehicle.
(10) Speed, run red lights, drive dangerously or recklessly, tailgate aggressively, drive under the influence of alcohol or drugs, drive without a license, or otherwise violate traffic laws, other laws, or public order and morals.
(11) Drift, perform burnouts, make abrupt starts, accelerate or decelerate suddenly, weave, rev the engine while stationary, run at excessively high engine speed, drive so as to cause excessive noise, or undertake dangerous driving for social media filming or similar purposes.
(12) Drive wearing sandals, slippers, high heels, platform shoes, geta, zori, other footwear likely to impair safe operation of the accelerator, brake or clutch, or while barefoot or otherwise in a condition that may impair safe driving.
(13) Violate engine-speed limits, speed limits, driving methods, or other use conditions set by the Company.
(14) Take out damage insurance or other insurance on the vehicle without the Company's approval.
(15) Take the vehicle outside Japan.
(16) Without approval, use it for advertising, promotions, commercial photography, films, monetized YouTube content, corporate projects, or other commercial purposes.
(17) Remove, operate or tamper with, disconnect, destroy, delete or obstruct recordings of, cut power to, interfere with communications of, or otherwise interfere with a dash camera, GPS, vehicle management system, or other Company-installed device.
(18) Drive on circuits, gymkhana or drift courses, unpaved roads, beaches, gravel roads, snowfields, riverbeds, or other areas unsuitable for vehicle use.
(19) Fail to report a late return, comply with accident procedures under Article 26, theft procedures under Article 27, or other reporting duties under these Terms.
(20) Obstruct traffic, cause noise, park improperly, film without authorization, or engage in conduct that inconveniences local residents or third parties around the store, nearby facilities, roads, sidewalks, parking lots, or other public places.
(21) Engage in any other conduct the Company determines to be improper or dangerous.
2. If any item in Paragraph 1 is violated, the Company may terminate the agreement without notice or demand and require immediate return of the vehicle.
3. In such cases, automobile insurance, coverage plans, deductible coverage, NOC waivers, or NOC reductions provided by the Company may not apply.
4. If a prohibited act causes loss to the Company or a third party, the Renter or Driver shall compensate all losses incurred, including repair costs, parts, labor, towing, transport, business interruption compensation, NOC, penalties, and other losses.
5. If the Renter or Driver violates Paragraph 1(3) by allowing an unauthorized person to drive, the Renter or Driver shall pay a penalty of JPY 200,000. If damage also occurs, the Company may claim compensation separately from the penalty.
6. If the Renter or Driver violates Paragraph 1(13) by exceeding the engine RPM designated by the Company, a penalty of JPY 10,000 per instance shall be payable based on readings from the Company's vehicle management system or equivalent equipment. If damage also occurs, the Company may claim compensation separately.
7. Penalties under this Article are contractual penalties for prohibited conduct and do not limit the Company's rights to claim damages.

Article 19 (Measures in the Event of Illegal Parking)
1. If a parking violation occurs during use, the Renter or Driver shall report to the police station with jurisdiction over the location, promptly pay the applicable traffic violation fines, and bear all towing, storage, collection, and associated costs.
2. When notified by police of an unattended parking violation, the Company may instruct the Renter or Driver to move or retrieve the vehicle promptly and report to the relevant police station to resolve the violation by the end of the rental period or another time designated by the Company. The Renter or Driver shall comply.
3. The Company may verify resolution of the violation through a traffic citation, payment notice, receipt, or other documents, and may repeat its instructions until it has been resolved.
4. The Company may require the Renter or Driver to sign a Company-prescribed acknowledgment admitting the unattended parking violation and agreeing to report to the police and follow the applicable legal procedures (an “Acknowledgment”). The Renter or Driver shall comply.
5. Where necessary, the Company may submit the Acknowledgment, rental certificate, rental agreement, identification documents, and other information, including personal information, to the police, Public Safety Commission, or other competent authorities and take other necessary actions, to which the Renter or Driver agrees.
6. Where the Company is ordered to pay and pays an unattended parking violation charge under the Road Traffic Act, or incurs expenses in locating the Renter or Driver or moving, storing, or collecting the vehicle, it may charge the Renter or Driver:
(1) An amount equivalent to the unpaid parking violation charge;
(2) A parking violation contractual penalty of JPY 50,000;
(3) Expenses of locating, moving, storing, or collecting the vehicle; and
(4) Translation, legal, debt collection, and all other resulting expenses incurred by the Company.

Chapter 5 Return of Rental Vehicles

Article 20 (Obligation to Return)
1. The Renter or Driver shall return the Rental Vehicle to the Company at the agreed return location by the expiry of the rental period stated in the rental agreement.
2. The rental period may not be extended without the Company's approval.
3. If the vehicle is returned after the scheduled return time, the extension fee in the Company's separately prescribed rate schedule shall accrue from the moment that time passes.
4. Extension fees are calculated from the scheduled return time in increments separately prescribed by the Company. Unless specifically waived by the Company, payment is required regardless of the reason for lateness, its duration, or whether advance notice was given.
5. If an unauthorized extension or late return disrupts a subsequent booking, rental service, business activity, or other operations or causes damage, the Renter or Driver shall compensate the Company for the resulting loss separately from the extension fee.
6. As soon as the Renter or Driver becomes aware that timely return will be impossible, they shall contact the Company immediately and comply with its instructions.
7. If the Renter or Driver fails to notify the Company or returns late without its approval, the Company may treat this as prohibited conduct under Article 18 or a breach of contract.
8. If a natural disaster or other force majeure prevents return on time, the Renter or Driver shall contact the Company immediately and follow its instructions. They shall not be liable for loss caused by the force majeure to the extent attributable to that event; however, this shall not apply to any additional loss caused by failure to report or take necessary measures.

Article 21 (Inspection and Condition on Return)
1. The Renter or Driver shall return the vehicle at the agreed location in the presence of the Company, in substantially the same condition as at delivery, except for minor wear from normal use.
2. On return, the Renter or Driver shall inspect together with the Company the body, interior, wheels, tires, glass, lights, accessories, equipment, fuel level, interior condition, odors, belongings, and other matters considered necessary by the Company.
3. Personal property, valuables, trash, food, drinks, waste, or other belongings must not be left in the vehicle.
4. The Renter or Driver shall personally check for items belonging to themselves or passengers before return. The Company assumes no liability for storage, loss, damage, theft, or any other event involving property left in the vehicle after return.
5. If items are found after return, the Company may store them for a period or dispose of them at its discretion. Food, drinks, waste, hazardous articles, unhygienic items, or other items unsuitable for storage may be disposed of immediately.
6. The Renter or Driver shall reimburse actual expenses incurred by the Company for storage, shipment, disposal, or related handling of such items.
7. Upon return, the vehicle must be refueled with the Company-designated fuel type to a full tank or to the fuel level designated at rental.
8. If the required fuel level is not met, the Renter or Driver shall pay separately prescribed fuel settlement charges, refueling fees, the fuel cost, and other expenses incurred by the Company.
9. The Renter or Driver shall not cause or leave trash, food or drink residue, bodily waste, vomit, sand, mud, water damage, oil, animal hair, odors, or other contamination or odors requiring cleaning beyond ordinary cleaning.
10. Animals must not be transported in the vehicle without the Company's prior approval.
11. If Paragraph 9 or 10 is breached, or cleaning beyond routine cleaning, deodorization, disinfection, interior repair, replacement of parts, or similar work is needed, the Renter or Driver shall pay prescribed cleaning, deodorizing, disinfection, interior repair and parts replacement costs, business compensation, NOC, and all other resulting expenses.
12. If the Renter, Driver, or a passenger smokes or uses electronic cigarettes, heated tobacco products, or similar products in a no-smoking vehicle, the Renter or Driver shall pay deodorization, cleaning, interior repair, business compensation, NOC, and other resulting costs.
13. Even where damage, soiling, odors, damage or loss of equipment, or other issues are not found at return, if subsequent inspection, cleaning, maintenance, dash camera records, GPS, vehicle management data, or other records lead the Company to determine they occurred during the rental, the Renter or Driver shall bear the resulting loss and costs.

Article 22 (Rental Charges When the Rental Period Changes)
Where the rental period is changed under Article 12, Paragraph 1, the Renter or Driver shall pay rental charges, insurance premiums, coverage fees, optional charges, and any other necessary charges corresponding to the revised rental period.

Article 23 (Return Location)
1. The Rental Vehicle shall be returned to the Company at the return location specified in the rental agreement.
2. The Renter or Driver may not change that location without prior approval.
3. If the Company approves a change, the Renter or Driver shall bear vehicle transfer expenses, fuel, tolls, parking, labor, and other costs arising from the change.
4. If the vehicle is returned or abandoned at a location other than the agreed location without approval, the Renter or Driver shall pay the following contractual penalty:
Unauthorized Return Location Penalty = Costs required to relocate or recover the vehicle × 200%.
5. These costs include vehicle recovery, towing, vehicle transport, fuel, tolls, parking, labor, travel, accommodation, storage, translation, legal fees, and all other expenses incurred by the Company.
6. If an unauthorized change or abandonment interferes with subsequent reservations or business operations or causes loss, the Renter or Driver shall compensate the Company for that loss separately from the above penalty.

Article 24 (Measures When a Vehicle Is Not Returned)
1. If the Renter or Driver fails to return the vehicle at the agreed location after the rental period, refuses the Company's demand for return, cannot be contacted, or cannot be located, the Company may determine that the vehicle has not been returned.
2. In that event, the Company may report the matter to the police, file a criminal complaint, confirm the vehicle's location data, recover the vehicle, notify competent authorities, retain legal counsel, or take other necessary lawful measures and recovery actions. The Renter and Driver agree to these actions in advance.
3. If the vehicle is not returned, the Renter or Driver shall, in addition to liability under Article 29, bear recovery, towing, transport, storage, search, location confirmation, labor, travel, accommodation, translation, legal, police/administrative handling, and all other resulting expenses incurred by the Company.
4. For the period during which the vehicle remains unreturned, the Renter or Driver shall pay rental charges, extension charges, business compensation, NOC, and any other losses incurred by the Company.
5. Recovery of the vehicle does not waive the Company's rights to claim damages, penalties, rental charges, extensions, NOC, or any other amount.
6. If the vehicle is not returned, the Company may charge outstanding fees, extension charges, recovery expenses, business compensation, NOC, and other resulting costs to a credit card, debit card, or other payment method presented, registered, or used at reservation, rental, payment, or payment consent.

Chapter 6 Breakdown, Accident, and Theft Procedures

Article 25 (Measures Upon Discovery of a Breakdown)
1. If any abnormality, illuminated warning light, unusual noise, vibration, odor, smoke, oil leak, high coolant temperature, tire problem, brake problem, breakdown, or suspected breakdown is detected, the Renter or Driver shall stop driving immediately at a safe location.
2. The Renter or Driver shall immediately contact the Company and follow its instructions.
3. Without the Company's approval, the Renter or Driver shall not repair, perform emergency fixes, replace parts, dismantle, adjust, move, arrange towing, or undertake similar actions, except where urgently necessary to protect life or safety.
4. If the Renter or Driver continues driving despite awareness of an abnormality or breakdown and thereby worsens the damage, the Renter or Driver shall compensate the increased damage.
5. If the breakdown or abnormality is caused by the Renter's or Driver's intentional conduct, negligence, poor management, misuse, legal violation, breach of these Terms, prohibited conduct, or other attributable cause, the Renter or Driver shall bear repairs, parts, labor, towing, transport, business compensation, NOC, and all other resulting costs.

Article 26 (Measures in the Event of an Accident)
1. In any accident involving the Rental Vehicle, regardless of severity, visible damage, presence of another party, or whether it is a single-vehicle accident, the Renter or Driver shall stop immediately, assist injured persons, take steps to prevent road hazards, and perform all other legally required measures.
2. Immediately following the accident, the Renter or Driver must report it to the nearest police authority and undertake procedures necessary to obtain an accident certificate.
3. The Renter or Driver shall immediately report to the Company the time, location, circumstances, other parties, damage, injuries, police report status, and any other information requested, and follow the Company's instructions.
4. The Renter or Driver shall cooperate with investigations by the Company and its insurer and promptly provide accident certificates, police report information, other party's details, photos, videos, repair estimates, and all other documents requested.
5. Without the Company's prior approval, the Renter or Driver shall not settle with the other party, agree on damages or liability percentages, promise payment, or conclude any other agreement regarding the accident.
6. Where repairs are required, they shall be undertaken by the Company or a repairer designated by the Company unless otherwise approved. The Renter or Driver shall not independently arrange repairs, emergency fixes, parts replacement, repair estimates, or similar work without approval.
7. The Renter or Driver shall, to the extent practicable, preserve photos or videos of the accident scene, vehicle damage, other vehicles, and surrounding conditions until instructed by the Company and provide such materials to the Company.
8. If the Renter or Driver neglects police reporting, notice to the Company, insurer cooperation, document submission, procedures to obtain an accident certificate, or other measures required by this Article, the Company's insurance, coverage plan, deductible coverage, NOC waiver, or NOC reduction may not apply.
9. In such cases, under Articles 29 and 30, the Renter or Driver shall bear repairs, parts, labor, towing, transport, business compensation, NOC, compensation to third parties, and all other resulting losses incurred by the Company.
10. The Renter or Driver shall otherwise handle and resolve the accident at their own responsibility. The Company may provide advice and assistance as necessary.

Article 27 (Measures in the Event of Theft)
1. If the Rental Vehicle, its parts, keys, accessories, equipment, or related property is stolen, lost, damaged, or otherwise affected, the Renter or Driver shall immediately notify the nearest police authority and complete a theft report or other necessary procedures.
2. The Renter or Driver shall immediately notify the Company of the incident, its time, location, police report status, and other information requested, and follow the Company's instructions.
3. The Renter or Driver shall cooperate with investigations by the Company and its insurer and promptly submit theft reports, accident certificates, photos, videos, and other requested records.
4. If theft or loss results from negligent control of keys, unlocked doors, open windows, leaving keys or valuables inside, inadequate supervision, or other causes attributable to the Renter or Driver, insurance or coverage may not apply.
5. In those circumstances, the Renter or Driver shall bear all resulting damage to the vehicle, parts, keys, accessories and equipment; business compensation, NOC, recovery expenses, investigation expenses, legal expenses, and other resulting costs.

Article 28 (Termination When the Vehicle Cannot Be Used)
1. If the Rental Vehicle becomes unusable during the rental due to a breakdown, accident, theft, damage, soiling, odors, damaged parts, warning lights, or any other cause, the rental agreement shall terminate.
2. In such a case, the Company shall not refund rental charges, insurance premiums, coverage fees, optional charges, or other amounts already paid, except where the unusable condition arises from a defect existing before rental or a cause attributable to the Company.
3. Where the vehicle becomes unusable due to intentional conduct, negligence, poor management, misuse, legal violations, breach of these Terms, prohibited acts, accident, theft, soiling, odors, or other cause attributable to the Renter or Driver, that person shall bear recovery, repairs, inspection, cleaning, deodorization, parts replacement, vehicle transport, towing, business compensation, NOC, and all other resulting costs.
4. If the vehicle becomes unusable due to a pre-existing defect or a cause attributable to the Company, the Company shall provide a Substitute Rental Vehicle where possible. If it cannot, the Company shall refund the rental charges received less the charges corresponding to the period already used.
5. Even in the circumstances of the preceding paragraph, the Renter or Driver may not claim travel costs, accommodation, altered itineraries, canceled plans, lost profits, emotional distress, or other damages arising from non-use beyond provision of a substitute vehicle or return of rental charges, except in cases of intentional misconduct or gross negligence by the Company.
6. Where the vehicle becomes unusable because of a natural disaster, road conditions, traffic restrictions, third-party acts, or another cause attributable to neither the Company nor the Renter or Driver, the Company shall refund rental charges received less the amount corresponding to the period from commencement until the vehicle became unusable.

Chapter 7 Damages and Coverage

Article 29 (Compensation for Damage and Business Interruption)
1. If intentional misconduct, negligence, legal violations, breach of these Terms, inadequate management, or other causes attributable to the Renter, Driver, or passengers cause damage to the Company or a third party while the vehicle is in use, the Renter or Driver shall compensate that damage, except where attributable to the Company.
2. Such damage includes repairs, parts, labor, towing, vehicle transport, diminution in value, actual repair costs exceeding the vehicle's assessed market value, costs of sourcing substitute or used parts, vehicle recovery, translation, legal expenses, and all other resulting costs incurred by the Company.
3. If the Company cannot use the vehicle commercially due to an accident, theft, breakdown, damage, soiling, odors, parts sourcing, repairs, inspection, cleaning, or similar reasons, the Renter or Driver shall pay the separately stipulated Non-Operation Charge (“NOC”) or the Company's actual business interruption loss.
4. NOC is business interruption compensation separate from repair costs, parts, labor, deductible-related payments, penalties, damages, and other fees; it is not credited toward repair costs.
5. Company Rental Vehicles may include rare, high-value, classic, customized, or difficult-to-repair cars with scarce parts. Repair, parts, labor, sourcing, and business interruption expenses may therefore be higher than for ordinary vehicles, as the Renter and Driver acknowledge in advance.
6. Even if an NOC waiver or reduction is agreed at rental, it shall not apply where the Renter or Driver commits prohibited conduct under Article 18, acts intentionally or with gross negligence, neglects reporting to police, the Company, or the insurer, or otherwise falls outside the insurance or coverage terms.

Article 30 (Method of Compensation and Relationship to Insurance)
1. Where the Renter or Driver is liable under the preceding Article, any insurance or coverage payment actually made under the Company's motor insurance contract or coverage plan shall be credited toward the loss, and the Renter or Driver shall pay the balance.
2. Under the Company's insurance or coverage arrangements, the Company or insurer may bear expenses up to the prescribed amount, coverage limit, or insured amount. Losses exceeding those amounts shall be borne by the Renter or Driver.
3. Losses not paid by insurance or coverage, excluded losses, and losses exceeding insured or coverage limits shall be borne by the Renter or Driver, regardless of the reason.
4. If an accident, breakdown, damage, soiling, theft, or other loss is caused by intentional misconduct, gross negligence, illegal acts, unlicensed driving, driving under the influence of alcohol or drugs, failure to report to police or the Company or insurer, or conduct prohibited by Article 18, the Company's insurance, coverage plan, deductible coverage, NOC waiver, or NOC reduction may not apply.
5. If police reports, accident certificates, insurer findings, fault ratios, dash camera footage, GPS, vehicle-management data, witness accounts, photos, videos, or other objective evidence clearly indicates a substantial degree of fault by the Renter or Driver and conduct prohibited under Article 18, and the Company or insurer so determines, insurance or coverage shall not apply to the accident or loss and the Renter or Driver shall bear the full actual loss suffered by the Company.
6. Such losses include repairs, parts, labor, towing, vehicle transport, diminished value, actual repair costs exceeding assessed market value, sourcing substitute or used parts, business interruption compensation, NOC, translation, legal, recovery, and all other resulting costs.
7. If the Company advances any damage payment, repairs, towing, storage, third-party compensation, or other expense payable by the Renter or Driver, the Renter or Driver shall reimburse the Company immediately upon demand.
8. If repair costs, parts, labor, business interruption, or other losses cannot be determined at the time of the incident or return, the Company may request a provisional amount. Once the actual amount is established, the Company shall reconcile the amount, claim any shortfall, and refund any overpayment.
9. The Renter or Driver shall pay amounts invoiced under this Article at the time of the claim or by the deadline designated by the Company, using the payment method specified by the Company.

Article 31 (Deductible Coverage Plan)
1. If a deductible coverage arrangement or coverage plan agreed at rental applies between the Company and the Renter and Driver, the Renter and Driver shall pay the deductible-related amount specified in that arrangement or plan.
2. Even where the plan applies, the Renter or Driver shall bear NOC, business interruption compensation, tire punctures and damage, wheel damage, missing wheel covers, interior soiling, odors, lost keys, damaged or missing equipment, and other losses separately excluded from coverage by the Company.
3. Regardless of the preceding paragraph, the deductible coverage arrangement, coverage plan, NOC waiver, and NOC reduction shall not apply in any of the following cases. The Renter or Driver shall compensate the Company under Articles 29 and 30:
(1) Prohibited conduct under Article 18.
(2) Loss caused intentionally or through gross negligence by the Renter or Driver.
(3) Failure to report an accident to police.
(4) Failure to report to the Company or the insurer.
(5) Failure to cooperate in obtaining or submitting accident certificates or other necessary documents.
(6) Refusal by the insurer to pay all or part of an insurance claim due to a cause attributable to the Renter or Driver.
(7) Driving by an unauthorized or unlicensed person, intoxicated person, drug user, or other person not permitted under the agreement.
(8) Deletion, alteration, interference with, or making inaccessible records of a dash camera, GPS, vehicle management system, or similar equipment.
(9) Theft or damage arising from failure to lock the vehicle, leaving keys unattended, poor management, or other managerial negligence of the Renter or Driver.

Article 32 (Payment and Settlement of Penalties, Damages, and Other Charges)
1. The Renter or Driver shall pay, by the method and deadline designated by the Company, rental fees, extension fees, mileage excess charges, cancellation fees, penalties, damages, repairs, parts, labor, towing, transport, business interruption compensation, NOC, cleaning, parking violation-related fees, and any other amounts charged under these Terms.
2. When the Company charges a penalty, damages, or other expense due to accident, breakdown, damage, soiling, violation, prohibited conduct, late return, or other event, the Company shall present details, the amount or estimated amount, the deadline, and payment method to the Renter or Driver.
3. If the Renter or Driver agrees to the charges and amount through a settlement agreement, acknowledgment, payment consent, electronic signature, email, messaging application, payment screen, or other written or electronic method, the Renter or Driver shall pay the agreed amount in accordance with that agreement.
4. If the Renter or Driver does not pay that amount by the Company's deadline, or becomes unreachable after leaving Japan or due to unknown whereabouts or other reasons, the Company may charge the outstanding amount to a credit card, debit card, or other payment method presented, registered, or used by the Renter or Driver at reservation, rental, payment, or payment consent, to which the Renter and Driver agree in advance.
5. If the full outstanding amount cannot be charged at once due to card limits, issuer refusal, insufficient funds, or other reasons, the Company may make multiple separate charges in amounts that can be processed, up to the total unpaid balance, to which the Renter and Driver agree in advance.
6. If any amount remains unpaid after these transactions, the Renter or Driver shall immediately pay the outstanding balance by the method specified by the Company.
7. Where payment is late, the Company may claim late-payment damages as specified in these Terms.
8. A transaction under this Article does not waive the Company's rights to claim damages, contractual penalties, additional sums, or any other amounts.
9. Where actual repairs, parts, labor, business interruption losses, or other amounts are determined later, the Company shall reconcile them against payments already received, claim any shortfall, and refund any overpayment.

Article 33 (Losses Suffered by Renters and Others)
Where the Renter, Driver, or passengers suffer loss arising from use of a Company Rental Vehicle, they may not claim compensation from the Company. If a claim may be available under the Company's insurance contract, the Company shall provide information on it. This limitation shall not apply in cases of intentional misconduct or gross negligence by the Company.

Chapter 8 Termination of the Rental Agreement

Article 34 (Termination of the Rental Agreement)
1. The Company may terminate the rental agreement without notice or demand and require immediate return if the Renter or Driver:
(1) Violates these Terms.
(2) Is found to meet a ground for refusal under Article 9.
(3) Commits prohibited conduct under Article 18.
(4) Provided false or deficient information at contracting or there was a material change to that information.
(5) Does not respond to the Company's contacts, verifications, or instructions.
(6) Fails to report or take necessary measures following an accident, breakdown, theft, late return, failure to return, damage, soiling, violation, or other problem.
(7) Is otherwise determined by the Company to be unable to continue the rental safely or properly.
2. Upon termination, the Renter or Driver shall immediately return the vehicle to the Company or another designated location in accordance with Company instructions.
3. Upon termination under Paragraph 1, rental fees, insurance premiums, coverage fees, optional fees, and other paid amounts shall not be refunded.
4. Termination does not prevent the Company from seeking extension charges, penalties, damages, NOC, business interruption compensation, recovery costs, and all other resulting expenses.

Article 35 (Mutual Termination and Early Return)
1. After formation of the rental agreement, the Renter may terminate it early only with the Company's consent.
2. Even if the Renter or Driver returns the vehicle before the scheduled return time for personal convenience, the Company shall not refund rental fees, insurance premiums, coverage fees, optional fees, or other amounts already paid.
3. No refund, reduction, or credit shall be given for unused hours, days, mileage, or any unused portion of the rental.
4. If the Company agrees to early termination for reasons attributable to the Renter or Driver, the preceding two paragraphs shall apply.
5. If the agreement ends or is terminated because of an accident, breakdown, damage, soiling, theft, prohibited conduct, breach of contract, late return, or another cause attributable to the Renter or Driver, no rental fees, insurance premiums, coverage fees, optional fees, or other paid amounts shall be refunded.
6. Notwithstanding the preceding paragraphs, refunds due to a pre-existing vehicle defect or a cause attributable to the Company shall be governed by Article 28 or other methods separately stipulated by the Company.

Chapter 9 Personal Information and Vehicle Management Data

Article 36 (Collection and Purposes of Use of Personal Information and Vehicle Management Data)
1. The Company shall collect and use personal information relating to Renters, Drivers, and passengers for the following purposes:
(1) Preparing and managing rental agreements, certificates, rental records, and other legally required documents under the Road Transportation Act and other applicable laws.
(2) Concluding rental agreements; verifying identity and driving qualifications; screening; communication; reservation management; processing, billing, and collecting rental fees and other payments.
(3) Informing Renters and Drivers of Company rental cars, vehicle sales, photography, events, café services, merchandise, car washing, wrapping, other goods and services, and campaigns.
(4) Improving the quality of products and services, product development, customer satisfaction initiatives, and marketing analysis.
(5) Verifying, responding to, investigating, billing, collecting, conducting legal proceedings regarding, or reporting/providing information to insurers, police, lawyers, administrative agencies, and other relevant parties in connection with accidents, breakdowns, theft, late or failed returns, violations, prohibited or nuisance conduct, damage, soiling, odors, loss, nonpayment, and other issues.
(6) Performing rights and obligations under these Terms, rental agreements, Important Information Notices, settlements, acknowledgments, payment consents, and other documents involving the Company and the Renter or Driver.
2. For vehicle safety, accident and theft prevention, asset protection, verification of violations or prohibited acts, late or failed return, damage inspection, insurance and billing handling, and proper rental operations, the Company may obtain, record, check, and use the following data through dash cameras, GPS, vehicle management systems, engine management systems, or other Company-installed or operated equipment:
(1) Vehicle location;
(2) Travel routes;
(3) Speed;
(4) Sudden acceleration, braking, turning, and other driving behavior;
(5) Engine RPM;
(6) Distance traveled;
(7) Vehicle condition;
(8) Video and audio;
(9) Accidents, impacts, and anomaly detection data; and
(10) Other data necessary for vehicle or safety management.
3. The Renter and Driver agree in advance to the collection, recording, verification, and use of such vehicle management data.
4. The Company may use the information under Paragraph 2 as necessary for accidents, breakdowns, theft, late or failed returns, prohibited conduct, violations, damage, insurance handling, claims for penalties or damages, reports to police, insurers, lawyers or administrative agencies, contract performance, and protection of its rights.
5. The Renter or Driver shall not remove, operate or tamper with, damage, obstruct, delete records of, interrupt power to, interfere with communications of, or similarly interfere with dash cameras, GPS, vehicle management systems, or other Company equipment.
6. Any violation of the preceding paragraph may be treated as prohibited conduct under Article 18. Where it makes investigation of accidents, driving, damage, or other essential facts difficult, insurance or coverage may not apply.
7. The Company shall not disclose personal information or vehicle management data to third parties except where permitted by law, where disclosed to police, government agencies, courts, lawyers, insurers, repairers, payment processors, or other parties considered necessary by the Company for business, or with the consent of the Renter or Driver.

Chapter 10 Miscellaneous Provisions

Article 37 (Setoff)
1. Where the Company owes money to the Renter or Driver, the Company may set it off against rental fees, extension fees, penalties, damages, NOC, business compensation, cleaning charges, parking violation-related costs, and any other debts owed by the Renter or Driver under these Terms or the rental agreement, to the extent of corresponding amounts regardless of whether payment deadlines have arrived.
2. If a debt remains after setoff, the Renter or Driver shall pay the balance by the Company's specified method and deadline.

Article 38 (Consumption Tax)
The Renter or Driver shall pay applicable Japanese consumption tax and local consumption tax on transactions under these Terms or the rental agreement.

Article 39 (Late Payment Damages)
1. If the Renter or Driver fails to pay an amount due under these Terms or the rental agreement, late payment damages shall accrue from the day after the payment deadline until payment in full at an annual rate of 14.6%.
2. The foregoing does not limit the Company's rights to claim damages, contractual penalties, debt recovery costs, or any other amounts.

Article 40 (Amendment of These Terms)
1. The Company may revise these Terms in response to changes in law, social circumstances, insurance or coverage systems, services, or other circumstances considered necessary by the Company.
2. Revised Terms shall be announced on the Company's website, in-store, on reservation screens, or by another method considered appropriate, and shall take effect on the effective date specified in the revised Terms.
3. A Renter or Driver who makes a reservation, concludes a rental agreement, or uses a vehicle after the effective date of the revised Terms shall be deemed to have agreed to the revised Terms.

Article 41 (Governing Law and Agreed Jurisdiction)
1. Japanese law shall govern the formation, validity, performance, and interpretation of these Terms and rental agreements.
2. Any dispute between the Company and the Renter, Driver, or a third party in connection with these Terms or a rental agreement shall be subject, as the exclusive agreed court of first instance according to the amount in controversy, to a Summary Court or District Court in Japan having jurisdiction over the location of the Company's head office, branch, or sales office.

Supplementary Provision
These Terms were revised on October 16, 2026 and entered into force on the same date.