MR.HIRO DRIVING TOUR
Terms and Conditions
Revised and effective March 9, 2025
This is a translation of the original Japanese terms. If there is any difference between versions, the Japanese version prevails.
1 Tour details
Our tours follow a predetermined route. A staff member drives a lead car, and you drive one of our cars, following behind the lead car.
- You must not overtake the lead car or any car driven by our staff.
- While driving, follow our staff's instructions and strictly keep to the set route.
- Obey Japanese traffic laws and drive safely.
2 Eligibility
To join the tour, you must meet all of the following conditions.
- Be 21 or older.
- Have held a license to drive manual transmission cars for at least 3 years.
- Present a driver's license accepted by us and have it checked.
- Handle the car with care and drive safely.
- Be able to pay the deposit by credit card.
- Pay without delay for any damage caused to the car.
3 Prohibited acts
- Deliberately overtaking the lead car is strictly prohibited.
- Any failure to follow staff instructions is not permitted.
- Eating, drinking and smoking inside the car are prohibited during the tour.
4 Deposit
To join the tour, we hold a deposit of ¥300,000 at check-in on the day of the tour. The deposit is returned after we confirm there are no problems with the car at the end of the tour. If the car is damaged during the tour, the cost of the damage may be paid from the deposit. The deposit must be paid by credit card.
Back to contents ↑5 Disclaimer
- We accept no responsibility for any accident, trouble or police enforcement during the tour (including not only while driving, but also activities outside the car while stopped or parked). Any damage to yourself or to third parties arising from an accident or trouble must be handled at the expense and responsibility of the customer who caused it.
- Car insurance does not cover traffic accidents during the tour.
6 Stopping the tour
- If you do not follow staff instructions or deliberately overtake the lead car, the tour will be stopped immediately. No refund will be given in this case.
- If an accident or property damage (including soiling) occurs involving the car you are driving (including other cars accompanying the tour), or if the car you are driving breaks down (whether or not you are at fault), the tour will end at that point, and we will not give any refund or provide a replacement tour.
- If an accident or similar incident involves the lead car during the tour, we will stop the tour and immediately arrange a replacement tour. If a replacement tour is provided, you cannot request a refund of the tour fee, even if there is waiting time or the tour is shortened. If a replacement tour cannot be provided, we will refund the tour fee based on the tour time already completed, as shown below.
| Time completed | Refund |
|---|---|
| Less than 50% of the scheduled time | 100% refund |
| 50% or more of the scheduled time | 50% refund |
7 Bad weather
Tours generally go ahead in the rain, but may be canceled in the following cases.
- When heavy rain, a typhoon, strong winds or similar conditions make safe operation difficult
- When a warning (heavy rain, storm, flood, earthquake, etc.) is issued
- When any other weather or disaster seriously affects safety
How cancellation is decided and announced
- We will decide by 6:00 PM the day before the tour and contact you using the details given when booking.
- If the tour is canceled due to sudden bad weather on the day, we will inform you at the meeting place.
Refunds when canceled
- Canceled by us: the tour fee is refunded in full.
- Canceled by you (e.g. you don't want to drive in the rain): our standard cancellation policy applies.
8 Refund and cancellation policy
For cancellations for your own reasons, the following cancellation fees apply.
| When you cancel | Cancellation fee |
|---|---|
| Up to 7 days before | Free |
| 6 to 3 days before | 50% of the tour fee |
| 2 days before to the day of the tour | 100% of the tour fee (no refund) |
If we cancel the tour
- The tour fee is refunded in full. (We do not cover accommodation, communication or other costs incurred to join the tour.)
- If a replacement tour is possible, we will suggest another date.
9 Clothing and equipment
Please wear clothing and bring equipment that allow you to drive safely.
Required
- Sneakers or driving shoes that are easy to drive in (no sandals, Crocs, high heels or platform boots)
Recommended
- Sunglasses (to reduce glare when driving in the daytime)
If your clothing or equipment is unsuitable
- If we judge that you cannot drive safely, we may refuse your participation.
- No refund will be given in this case, so please check in advance.
10 Passengers
With the exception of some cars, up to 3 passengers may ride with you on this tour, provided the following conditions are met.
- Passengers must be 11 or older and at least 140 cm tall (child seats are not available)
- Passengers must wear seat belts.
- No refund will be given if the tour is interrupted because a passenger feels unwell or for similar reasons.
- Passengers ride at their own risk for accidents and injuries. (Not covered by insurance)
11 Photo and video rules
- Using a smartphone or camera while driving is prohibited.
- Filming while driving is allowed only with a fixed camera (such as a GoPro).
- You are free to post on social media, but please get permission if other customers' faces appear.
12 Soiling inside the car
If smoking, vomit or other significant soiling occurs inside the car during the tour, you will be charged a cleaning fee of ¥30,000 or the actual cost (including deodorizing), whichever is higher.
Back to contents ↑13 NOC (Non-Operation Charge)
If the car is damaged during the tour, you will be charged the following NOC (Non-Operation Charge).
| Condition of the car | NOC |
|---|---|
| Drivable (returned to our shop) | ¥300,000 |
| Not drivable | ¥500,000 |
14 Damage to the car
- If the car is damaged by your driving during the tour, we will charge you the actual cost of repairs (carried out at a garage designated by us).
- If the damage is expected to exceed the deposit, you and we will discuss an additional deposit immediately after the tour.
- If you cause damage such as contact between cars on the tour, an NOC will be charged for each car damaged.
15 Handling of personal information
We collect and use the personal information of renters and drivers for the following purposes.
- To carry out obligations required as a condition of our business license, such as issuing rental certificates when concluding rental contracts, as an operator licensed for car rental business under Article 80, Paragraph 1 of the Road Transport Act.
- To inform renters and drivers about rental cars and other products and services we handle, and about events and campaigns, by sending advertising materials, emails and other means.
- To verify identity and conduct screening of applicants and drivers when concluding rental contracts.
- To plan and develop our products and services, and to consider measures to improve customer satisfaction.
- To report to the police and other authorities in the event of accidents, theft, etc.
- To fulfill other rights and obligations under these terms.
16 No driving for other purposes
This tour is for driving according to the tour program. You must not use the car to pick up or drop off third parties, leave the tour partway through the program, take part in racing, or drive for any other purpose outside this tour.
Back to contents ↑17 Other pledges
- The driver pledges to be the person named on the driver's license presented to us, and acknowledges that if anyone who has not presented a license drives the car, a penalty of ¥100,000 will be charged regardless of how long they drove.
- I (the renter) and the driver pledge that we do not belong to any organized crime group or other anti-social organization. If this pledge is broken, participation in the tour will not be permitted and the tour fee will not be refunded.
- I (the renter) have received an explanation of this document and fully understand the terms of the contract.